Right of withdrawal
The client has the right to inform the seller in writing or on a lasting support that he withdraws from the purchase without any penalty and without having to give any reason, within 2 weeks as from the first day following the delivery of the product.
Hence, the client disposes of a period of reflexion of 14 calendar days to return 1 or all the articles. The only costs at the client's expense when he wishes to use his withdrawal right are the direct shipping costs.
Articles must be returned by post at the following address:
Les tissus du Chien Vert
rue du chien vert 2
The sums paid by the client will be reimbursed without any additional costs within 30 days following the withdrawal. The client can not refer to the right of withdrawal for contracts of goods that have been tailor made (fabrics) according to the client's specifications nor for personalised contracts.
The following articles can never be returned nor exchanged:
• articles that have been altered, damaged or soiled by the client and/or a third party,
• incomplete articles,
• articles that no longer sit in the original packaging,
• articles that have been tailor made according to the client’s specifications or personalised articles.
"Les Tissus du Chien Vert" offers a system of samples so that the customer is able the examine the articles before purchasing it. The sample price is based on a percentage of the fabric's price by meter.