Sales terms and conditions
"Conditions" means: the general conditions of sale set out below, governing the rights and obligations resulting from the sale and purchase of products via the site www.chienvert.com.
"Les Tissus du Chien Vert" means: TGF SA, editor of these Conditions in its capacity as seller.
"Order" means: the firm intention to initiate a commercial transaction on the part of the buyer, in accordance with these conditions.
"Goods" means: all material items which may be the subject of a sales contract between the buyer and the seller.
"Contract" means: the commercial relationship established following the acceptance by the seller, "Les Tissus du Chien Vert", of the order placed by the buyer in accordance with these general conditions.
"Delivery" means: the operation by which the goods are actually made available to the buyer by "Les Tissus du Chien Vert" or on behalf of "Les Tissus du Chien Vert".
Introduction / preamble
The general conditions of sale detailed below govern the contractual relations between any user of the site www.chienvert.com wishing to make a purchase on the site, and the commercial sign "Les Tissus du Chien Vert" belonging to the company TGF SA, whose registered office is located at 2, rue du Chien vert, and registered in the Brussels Trade and Companies Register under the number BE0455.525.460. These general conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written exemption. "Les Tissus du Chien Vert" may from time to time unilaterally modify some of the provisions of these general conditions, so it is necessary that these are reread by the buyer during each visit and / or before placing any order on the from www.chienvert.com. These modifications are enforceable from the time they are put online and cannot apply to contracts concluded previously. The general conditions of sale enforceable against the buyer are those in force on the date of the order. Each purchase on the site is governed by the general conditions applicable on the date of the order. The buyer is deemed to have read these General Conditions of Sale and to accept them ipso jure and without reservation by confirming the order on the site. We consider that by validating your order, you accept without reserve our general conditions of sale after having read them. By accessing the Site, you agree to comply with the General Conditions and the Conditions of Use contained therein.
You can place an order as described on the website. To place your order, we provide you with our website: www.chienvert.com 24 hours a day, 7 days a week. The sale is deemed to be concluded upon receipt of payment for the order made on the website. Note that once the order has been placed and placed under the status of "preparation in progress" it is no longer possible to modify or cancel it. By placing an order online, the customer explicitly indicates that they want to conclude a sales contract with "Les Tissus du Chien Vert" and agree to these general conditions. The customer is informed of the confirmation of this order by e-mail , hereinafter called the confirmation email, which summarizes the terms of the order. "Les Tissus du chien vert" reserves the right to refuse orders for geographic reasons or to set specific conditions specific to the contract. If an order is not accepted by "Les Tissus du Chien Vert" or if "Les Tissus du Chien Vert" wishes to set specific conditions specific to the contract, "Les Tissus du chien vert" will notify the buyer within a period 7 days after receipt of the order.
All promotions granted by "Les Tissus du chien vert" are not opposable to it and can be revoked unilaterally. A promotion is valid as long as the product is in stock or has a specific period of validity, mentioned on the website. Once the duration of a promotion has elapsed, you will no longer be able to claim this promotion. We therefore recommend that you order the goods in sufficient quantity and check them upon delivery.
Promotions / sales in store are only valid on items indicated from 1 meter bought by reference within the limits of available stocks.
Gift cards and vouchers
"Online" checks are only to be used in our eShop and "store" gift vouchers are only valid at our points of sale.
All our gift vouchers and vouchers are non-refillable and have a validity period of 1 year from the date of issue.
"Les Tissus du Chien Vert" takes great care in posting information relating to the essential characteristics of its products, in particular by means of technical descriptions from its partners and suppliers and photographs illustrating the products, in the limit of technique and in compliance with the best market standards. "Les Tissus du Chien Vert" cannot be held responsible for a color difference or a difference in material / structure / texture between the photos on our website and the goods delivered. In order for the customer to examine the goods before purchase, "Les Tissus du Chien Vert" uses a sample system. These samples must be ordered via the website www.chienvert.com. In the event of an additional order for identical goods, "Les Tissus du Chien Vert" cannot guarantee that the equipment has the same bath number. Likewise, the differences in bath and structure between the delivered model and the sample or between separate deliveries are inevitable and cannot in any case engage the responsibility of "Les Tissus du Chien Vert", in accordance with commercial practices in the sector.
Orders will be fulfilled while stocks last. In the event that one of the products ordered is not available in our stocks, "Les Tissus du Chien Vert" undertakes to contact you by email within 7 days from the date of your order in order to to inform you of this and to indicate to you within what period this product could, if necessary, be delivered to you. If among the products ordered, some are permanently unavailable. "Les Tissus du Chien Vert" undertakes to offer the buyer an alternative solution in the available stocks. "Les Tissus du Chien Vert" will offer the buyer to send him, in replacement of the unavailable product, an article of equivalent quality and price. In the event of refusal on the part of the buyer, "Les Tissus du Chien Vert" will reimburse the said product. "Les Tissus du Chien Vert" cannot be held responsible for the temporary or final unavailability of goods, and no compensation can therefore be claimed.
Ownership of goods
"Les Tissus du Chien Vert" remains the legal owner of the goods until full payment of the sums due by the buyer within the time limit.
The prices of the goods mentioned on the website at the time of the order will be those applicable to the sale. The prices expressed in euros, include VAT. They do not include delivery costs unless otherwise stated or agreed between the parties. The delivery costs are indicated to the User and are invoiced to him at the end of the order in addition to the price of the goods ordered. You will note that for the European Union the prices appear in euros on the Site. The only currency applicable for all transactions on the site is the euro. The purchaser will be systematically informed of this in a clear manner before the confirmation of the order.
The delivery costs are indicated to the User and are invoiced to him at the end of the order in addition to the price of the goods ordered. Goods purchased on the site will be delivered by post. The delivery costs are calculated according to the weight of the selected goods. Once the order has been confirmed by "Les Tissus du Chien Vert", these costs are fixed and cannot be changed. Your order will be delivered to the address you provided when ordering. Delivery costs will be invoiced to the buyer with each new order placed on the site, except in special terms agreed between the buyer and "Les Tissus du Chien Vert". "Les Tissus du Chien Vert" makes every effort to respect the delivery times mentioned on the site. However, "Les Tissus du Chien Vert" cannot be held responsible for exceeding deadlines, which cannot therefore give rise to damage, detentions or interest. In the event of non-receipt of a parcel within the time indicated for a reason not attributable to "Les Tissus du Chien Vert", an investigation will be carried out by the latter with the post office ... These procedures may take up to 21 days for the Post. During this period, the transaction will be suspended, and no refund or return will be made.
Receipt of goods
The buyer is required to check the conformity of the goods upon receipt of the order at the time of delivery of the goods. Without prejudice to the applicable legal guarantees, we recommend that you address any reservations regarding the lack of conformity of existing products on the delivery date within 7 days by email to "Les Tissus du Chien Vert", via the website. In the event of non-compliance or damage during transport, the buyer will be able to request the replacement of the damaged goods by a similar or equivalent product, or a total or partial refund of the order, as compensation for the damage, and this within the limits of proportionality, unless this entails a manifestly disproportionate cost in relation to the damage found. In this case, a partial or full refund depending on the damage will be made.
On our online store, the consumer has the choice of buying a "online" gift voucher (to spend on our eShop) or a "store" gift voucher (to spend in our points of sale). This check is valid for 1 year and excluding promotion. It must be used in its entirety. No refunds will be made.
Right to retract
The consumer has the right to notify, in writing or on a durable medium,
to the seller that he renounces the purchase without penalties and without giving any reason,
within 14 days of the day after the day of delivery of the product.
The consumer thus has a withdrawal period of 14 calendar days to return one or all of his items to us. The only costs charged to the consumer due to the exercise of his right of withdrawal are the direct costs of return.
Returns are made by postal service to the following address:
Les Tissus du Chien Vert
rue du chien vert, 2
The reimbursement of the sums paid by the consumer will be made, without charge, within 30 days of the withdrawal.
The consumer cannot exercise the right of withdrawal for contracts for the supply of tailor-made goods (fabrics), according to the consumer's specifications or clearly personalized.
Are not taken back or exchanged:
• Items damaged, soiled, modified by third parties and / or the buyer.
• Incomplete articles
• Items whose packaging is not original.
• Made-to-measure items according to the specifications of consumer or clearly personalized.
So that the customer can examine the goods before purchasing "Les Tissus du Chien Vert" use a system of samples. (See next chapter).
Please note: in the case of a professional or private order involving an exceptional order of supplies from our supplier, the right of withdrawal cannot apply. Items cannot therefore be returned, exchanged or refunded by Les Tissus du Chien Vert.
It is possible, for a defined selection of fabrics, to order samples, the sample price is based on a percentage of the fabric price per meter.
Shipping costs will always be charged to the customer and indicated at the time of the sample order confirmation. The size of the samples will be approximately 10cm across the width of the fabric, however "Les Tissus du Chien Vert" reserves the right to modify the size for reasons of understanding of the fabric (size of the patterns, size of the mesh, etc.). However, "Les Tissus du Chien Vert" may decide not to provide samples for certain fabrics whose patterns are too large and cannot be understood on a small surface. As a reminder, the differences in bath and structures between separate deliveries are inevitable and cannot in any case engage the responsibility of "Les Tissus du Chien Vert", in accordance with commercial practices in the sector.
We accept payment by Visa and MasterCard. If you choose to pay with a credit card, the money is immediately withdrawn from your card when the payment is confirmed.
For security reasons, all orders paid by credit card are subject to verification by "Les Tissus du Chien Vert". Additional information may be required to validate your purchase. Therefore, and in order to reduce delivery times, please enter during your order: an active email address, a fixed or mobile phone number to reach you at any time of the day
“The supplier accepts payments by Visa and MasterCard. If you choose to pay with a credit card, the money is immediately withdrawn from your card when the payment is confirmed. "
Guarantees and after-sales services
All our goods benefit from the legal guarantee of conformity as well as the legal guarantee of hidden defects. The shipping costs of the item (s) are borne by the customer. However, if the conformity guarantee is applicable to the product (s) returned, all costs related to this return will be reimbursed to the customer. Any return for non-compliance or hidden defect must be returned to us by post. The warranty is limited, in all cases, to the value of the products purchased.
In the event of a defect or a measurement error, the customer has a period of 30 days from receipt of the goods to report it to the after-sales service by email at firstname.lastname@example.org. Evidence in pictures may be requested. No intervention or compensation may be granted if the goods have already undergone modifications (washing, cutting, sewing, etc.).
Care and use
"Les Tissus du Chien Vert" cannot be held responsible for the consequences resulting from the improper use by the buyer of the goods sold on the site. In no case will "Les Tissus du Chien Vert" be held responsible for the deterioration of a product following any type of maintenance or following the use of a maintenance product.
Comment, criticism, communication
All opinions posted on the forum by Users of www.chienvert.com are monitored and moderated by the marketing team, which reserves the right to delete or refuse comments that violate the law and ethics (abusive advertising, defamatory comments , insults, comments out of context etc). To communicate with the management of Tissus du Chien Vert please use the address email@example.com
Protection of personal data
The information that you communicate to us is essential for the processing and delivery of orders, the preparation of invoices and warranty contracts, their absence results in the cancellation of your order. By registering on the site, you agree to provide us with sincere and true information about yourself. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on the site. "Les Tissus du Chien Vert" is authorized to collect, process and use information concerning you. These data are subject to computer processing. You have a permanent right of access and rectification on all data concerning you, in accordance with European texts and national laws in force (article 34 of the law of January 6, 1978 on the protection of privacy). at any time make a request to "Les Tissus du Chien Vert" to find out what information it has about you. You can modify this data at any time and upon request. "Les Tissus du Chien Vert" is the sole holder of the information concerning you and undertakes not to disseminate it to these third parties without your consent. If you accepted it during your identification on the site, promotional emails (e-mails) proposing new products, destocking offers, exclusives and good deals will be sent to you. You can request to stop receiving emails from us at any time by clicking on the link provided.
The entire content of the www.chienvert.com site (illustrations, texts, labels, brands, images, videos, ...) is the property of "Les Tissus du Chien Vert", its co-contractors or partners. Any partial or total reproduction of the content by any process whatsoever and on any medium is subject to prior and express authorization from "Les Tissus du Chien Vert". All information, content, files and software offered by our services are protected by national and international laws concerning intellectual property and copyright. Any misuse of this content constitutes the offense of counterfeiting, severely punished by the Intellectual Property Code. "Les Tissus du Chien Vert" can in no way be held responsible for the violation by a user of rights held by third parties and perpetrated by reason of the latter's activities on the Site.
Litigation and liability
"Les Tissus du Chien Vert" cannot be held responsible for the consequences resulting from the improper use by the buyer of the goods sold on the site. This contract is subject to the legal provisions applicable to trade. "Les Tissus du Chien Vert" cannot be held responsible for the non-performance of the contract concluded, on the one hand in the event of force majeure, as defined by the courts on the other hand in the event of fault by the client or the fact unpredictable and insurmountable by a third party to the contract. We remind you that it is prudent to save the data contained in the products purchased. Only the courts of Brussels can be seized of any litigation relating to the application and the execution of these General Conditions of Sale.
Acceptance of the general conditions of sale
After selecting the products, to access the 'order' part, the customer must declare, by checking the icon provided, that they have read and accepted the C.G.V. In the event of a contradiction between these C.G.V. and any other document issued by the site (prospectus, catalog, commercial proposals, etc.), these conditions prevail.